Privacy Policy

Last updated: 30/11/2025

1.⁠ ⁠Introduction

1. Introduction

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, make an enquiry or engage our services. We are committed to handling personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and applicable data protection laws.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who we are

Lanka Destinations is a trading name of The Bigger Picture International Limited, a company registered in England and Wales.

Registered address:
5 St Mary’s Crescent
Greater London
TW7 4NB
United Kingdom

Email: info@lankadestinations.com
Telephone: +44 7534 255553

For the purposes of UK data protection law, The Bigger Picture International Limited is the Data Controller of personal information collected via this website and through our services.

3. Information we collect

a) Information you provide directly

We may collect personal information that you provide when you contact us or engage our services including:

  • Full name

  • Email address

  • Telephone number

  • Postal address where required for invoicing

  • Travel preferences and itinerary information

  • Passport details where required for booking arrangements

  • Any additional information you choose to provide in correspondence

b) Information collected automatically

When you use our website, we may automatically collect limited technical information including:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Cookie and device data

4. How we use your information

We use personal data for the following purposes:

  • To respond to enquiries

  • To design and curate travel itineraries

  • To administer bookings and payments

  • To liaise with travel service providers on your behalf

  • To provide customer support and communications

  • To send marketing communications where consent has been given

  • To improve our website and services

  • To comply with legal, accounting and regulatory obligations

5. Legal basis for processing

We process personal data on one or more of the following lawful bases:

  • Contract where processing is necessary to provide agreed services

  • Consent where you opt in to receive marketing communications

  • Legitimate interests to operate and improve our business

  • Legal obligation where processing is required by law

6. How we share your information

As part of our role as expert curator of itineraries and agent only in respect of travel services, we may share relevant personal information with:

  • Overseas travel service providers such as accommodation providers and ground operators

  • Payment service providers

  • IT and website service providers

  • Professional advisers where required

  • Regulatory authorities where required by law

We share only the information necessary to fulfil the relevant purpose.
We do not sell personal data to third parties.

7. International data transfers

Where travel arrangements require sharing personal data outside the United Kingdom, including with overseas travel service providers, we ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy including contractual, legal and accounting requirements. Marketing contact details are retained until consent is withdrawn.

9. Your rights

Under UK data protection law, you have the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of personal data

  • Object to processing in certain circumstances

  • Withdraw consent for marketing communications

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact us at info@lankadestinations.com.

10. Cookies

Our website uses cookies to enhance functionality and user experience. You may control cookies through your browser settings. A separate Cookie Policy may be provided where appropriate.

11. Security

We implement appropriate technical and organisational measures to protect personal data. While no online system can be guaranteed to be completely secure, we take reasonable steps to safeguard the information we hold.

12. Third party websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

13. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.13.⁠ ⁠Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised update date.