Privacy Policy

Last updated: 30/11/2025

1.⁠ ⁠Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make an enquiry, or book services with us. We are committed to protecting your privacy and handling your information in a transparent and secure manner.

By using our website, you agree to the practices described in this Privacy Policy.

2.⁠ ⁠Who We Are

We are Lanka Destinations, a travel service provider offering curated travel experiences and related services.

Address:

Lanka Destinations

5, St. Mary’s Crescent

Greater London

TW7 4NB

United Kingdom

Email: info@lankadestinations.com

Telephone: +44 7534 255553

For the purposes of the UK General Data Protection Regulation (“UK GDPR”), we act as the Data Controller of your personal information.

3.⁠ ⁠Information We Collect

We collect the following types of personal data:

a) Information You Provide Directly

Full name

Email address

Telephone number

Postal address (if required for invoicing or documentation)

Booking details (e.g., travel dates, preferences)

Any additional information you voluntarily submit through forms or communication

b) Automatically Collected Information

When you browse our website, we may collect:

IP address

Browser type and version

Pages visited and time spent

Cookies and similar tracking technologies

4.⁠ ⁠How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries

To process bookings and provide travel services

To communicate updates, confirmations, and support

To send marketing communications (only with your consent)

To improve our website and customer experience

To comply with legal or regulatory requirements

5.⁠ ⁠Legal Basis for Processing

We process your data under one or more of the following lawful bases:

Consent: when you opt in to receive marketing communications

Contract: to process bookings and provide agreed services

Legitimate Interests: to operate and improve our business

Legal Obligation: for record-keeping, tax, or regulatory compliance

6.⁠ ⁠How We Share Your Information

We may share your data with:

Trusted third-party service providers (e.g., hotels, airlines, tour partners)

Payment processors

Website hosting and IT support providers

Regulatory authorities when required by law

We never sell your personal information to third parties.

7.⁠ ⁠International Transfers

If your booking requires transferring your data outside the UK (e.g., to overseas hotels or travel partners), we ensure that appropriate safeguards are in place in accordance with UK GDPR.

8.⁠ ⁠Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting obligations. Marketing contact details are retained until you withdraw consent.

9.⁠ ⁠Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion (“right to be forgotten”)

Object to processing

Withdraw consent for marketing

Request data portability

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: info@lankadestinations.com

10.⁠ ⁠Cookies

Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings. A separate Cookie Policy may be provided.

11.⁠ ⁠Security

We implement appropriate technical and organisational measures to protect your data. While no online system is entirely secure, we take all reasonable steps to safeguard your information.

12.⁠ ⁠Links to Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

13.⁠ ⁠Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised update date.