Terms & Conditions
Last updated: 30/11/2025
1. Introduction
Welcome to Lanka Destinations. These Terms & Conditions govern your use of our website and the travel services we provide. By accessing our website or making a booking with us, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, you should stop using our website and services immediately.
2. Company Information
Lanka Destinations
5, St. Mary’s Crescent
Greater London
TW7 4NB
United Kingdom
Email: info@lankadestinations.com
Telephone: +44 7534 255553
3. Our Services
Lanka Destinations provides travel-related services including, but not limited to:
Holiday packages
Tailor-made itineraries
Hotel bookings
Transfers and tours
Travel consultation and support
We act as an intermediary between you and travel service providers such as hotels, airlines, tour operators, and transport companies.
4. Booking and Payment
a) Booking Process
A booking is confirmed once you receive written confirmation (email) from us. By submitting a booking request, you warrant that all information you provide is accurate.
b) Payments
Payment requirements vary depending on the chosen service. You will be informed of deposit amounts, balance due dates, and accepted payment methods at the time of enquiry or on your invoice.
Failure to pay on time may result in cancellation of your booking.
5. Prices and Charges
We aim to ensure all prices displayed or quoted are accurate. However, prices may change due to circumstances beyond our control (e.g., currency fluctuations, supplier changes). You will be notified of any price changes before confirming your booking.
Unless stated otherwise, prices do not include:
Travel insurance
Visa fees
Personal expenses
Optional excursions
6. Your Responsibilities
You are responsible for:
Ensuring that all personal details provided are correct
Meeting passport, visa, health, and vaccination requirements
Having appropriate travel insurance
Complying with local laws and customs during travel
We accept no responsibility for losses arising due to failure to meet these obligations.
7. Changes and Cancellations
a) Changes Made by You
If you wish to amend your booking, we will do our best to assist. Fees may apply depending on the nature of the change and the policies of the travel supplier.
b) Cancellations by You
Cancellations must be made in writing. Cancellation fees vary depending on the service provider and the timing of your cancellation. These will be clearly communicated upon request or at booking.
c) Changes or Cancellations Made by Us or Suppliers
If a significant change or cancellation is made by us or our suppliers, you will be offered:
An alternative arrangement, or
A refund of monies paid (where applicable)
We are not liable for additional costs incurred such as travel to departure points, loss of earnings, or other incidental expenses.
8. Travel Insurance
We strongly recommend that all customers obtain comprehensive travel insurance covering medical expenses, cancellations, delays, and personal belongings. We do not provide insurance and are not responsible for any losses that could have been covered by an insurance policy.
9. Liability
a) Our Liability
As an intermediary, our responsibility is limited to arranging services with reputable providers. We are not liable for:
Acts or omissions of airlines, hotels, or other suppliers
Loss, damage, delays, or injuries arising from third-party services
Events outside our control (force majeure), including natural disasters, strikes, political unrest, or adverse weather
b) Website Use
We make reasonable efforts to maintain accurate website information, but we do not guarantee:
The completeness or accuracy of content
Uninterrupted or error-free access
That the website is free from viruses or harmful components
Use of the website is at your own risk.
10. Passports, Visas, and Health Requirements
You are responsible for checking the entry requirements of the destination country, including:
Passport validity
Visa requirements
Vaccinations or health certifications
We provide general guidance but do not guarantee accuracy as regulations may change without notice.
11. Complaints
If you encounter an issue during your trip, you should inform the relevant supplier immediately so they can attempt to resolve the matter. If unresolved, please contact us at:
info@lankadestinations.com
Complaints must be submitted within 14 days of returning from travel.
12. Intellectual Property
All content on our website—including text, images, branding, and design—is the property of Lanka Destinations unless otherwise stated. You may not reproduce, modify, or distribute content without our written permission.
13. Data Protection
We process personal information in accordance with our Privacy Policy. By using our website or booking with us, you consent to the collection and use of your information as set out in that policy.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Lanka Destinations
Email: info@lankadestinations.com
Phone: +44 7534 255553